Customer Support

Contact support

Pick a topic and send us a message. It goes straight to our support inbox and we reply within 24 hours on business days.

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Support FAQ

Quick answers to the questions our support inbox sees most. Anything not covered here, send us a message above and a person will reply.

How fast do you reply?

Every message reaches a real person, not a ticket queue. We answer within 24 hours on business days. Order-related requests are fastest when you include your order number.

How do I verify a batch or pull its COA?

Enter the search code printed on your vial at dragnzpeps.com/verify to open the certificate of analysis for that exact batch. The COA shows reversed-phase HPLC purity and ESI-MS identity for the lot. No email request needed.

When does my order ship, and where do you ship?

Orders dispatch within 24 hours on business days, with tracking on every shipment, to US addresses only. You will receive the tracking number by email once the label is created.

My order arrived damaged or incorrect, what now?

Send us your order number and a photo through the form above. We will arrange a replacement or resolution. We would rather make it right than leave a researcher without usable material.

Can you advise on handling or applications?

All DRAGNZ PEPS compounds are sold strictly for in-vitro laboratory research by qualified persons. We can answer questions about purity, identity, batch documentation, reconstitution-grade water, and storage, but we do not provide dosing, medical, or human-use guidance of any kind.